Essay Operational Management

36711 Words Aug 9th, 2013 147 Pages
OPERATIONS MANAGEMENT
STUDY GUIDE

PROGRAMME CREDIT POINTS NOTIONAL LEARNING TUTOR SUPPORT

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MBA Year 1 20 points 200 hours over 1 semester opman@mancosa.co.za

Copyright © 2013 MANAGEMENT COLLEGE OF SOUTHERN AFRICA All rights reserved; no part of this book may be reproduced in any form or by any means, including photocopying machines, without the written permission of the publisher

REF: OPS 2013

Operations Management

TABLE OF CONTENTS
Section Introduction 1 2 3 4 5 6 7 8 9 10 11 12 13 14 Operations and Productivity Operations Strategy in a Global Environment Total Quality Management Forecasting Design of Goods and Services Process Strategy and Capacity Planning Location Strategies Human Resources, Job Design
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In them, we can see the creation of tangible products such as a TV or a motor vehicle. In organizations that do not create physical products, the production function may be less obvious. It may be hidden from the public and even from the customer. An example is the transformation that takes place at a bank, hospital, airline office, or college. Often when services are performed, no tangible goods are produced; instead the product may take such forms as the transfer of funds from a savings account to a cheque account, the transplant of a liver, the filling of an empty seat on an airline, or the education of a student. Regardless of whether the end product is a good or a service, the production activities that take place in the organization are referred to as operations or operations management. THE HISTORY OF OPERATIONS MANAGEMENT The field of OM is relatively young, but its history is rich and interesting. Our lives and the OM discipline have been enhanced by the innovations and contributions of numerous individuals. We introduce a few of these people in this section: and a summary of significant events in operations management is shown below: -

Eli Whitney (1800) is credited for the early popularisation of interchangeable parts, which he achieved through standardization and quality control in manufacturing. Through a contract he

MANCOSA - MBA Year 1

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Operations Management signed with the U.S.

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