Old Family Bank Case Analysis Essay

1494 Words Jan 26th, 2012 6 Pages
Old Family Bank Group Discussion
Computer Services Department
Computer Services Department
The VP of management systems, H. Day, wanted to examine the turnover, absenteeism and productivity figures of The Old Family Bank. There were two departments whose results were vastly different. What he found was departments with increase in turnover and absenteeism had decreased productivity and those with decreased absenteeism and turnover had an increase in productivity, with the exception of the check sorting department and the computer services department. While both of these departments had low turnover and absenteeism rates, the productivity in the computer services department was drastically different than that of the check sorting
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The data Day collected provided information on the productivity of two departments. To figure out why there was a differenceDay had to diagnose the problem. This is a method of “analyzing organizational problems and learning new patterns of behavior.” (Brown, 117) Brown outlines diagnosing the problem by:

1. Enhancing the organizations capacity to change its culture. 2. Providing the opportunity for employees to get insight on what is not working and patterns of behavior. 3. Ensuring the organization remains engaged and there is continuous improvement.
Diagnosis involves a process such as collecting data, interpreting the data, and identifying problem areas. For The Family Bank this process would be:
Feedback from data
Feedback from data
How does absentee and turnover rate compare with productivity?
How does absentee and turnover rate compare with productivity?
Collected the data
Collected the data
Analyze data
Analyze data
More data needed now

More data needed now

Problem area identified; Computer Services department and check sorting department.
Problem area identified; Computer Services department and check sorting department.

Yes No
Employee motivated to work on problem of loyalty and productivity
Employee motivated to work on problem of loyalty and productivity

Loyalty and commitment has not

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