Mis - Modernization of Ntuc Income Essay

721 Words Oct 11th, 2012 3 Pages
MIS - Modernization of NTUC Income
No.6 case study

*專案背景
NTUC Income (Income), one of the Singapore’s largest insurers, has over 1.8 million policyholders with total assets of $21.3 billion. The insurer employs about 3,400 insurance advisors and 1,200 office staff, with the majority located across an eight-branch network.
NTUC Income,是新加坡最大的保險公司之一,擁有180多萬投保人,總資產將近213億美元,擁有約3400位保險顧問和1,200個辦事處的工作人員。

On June 1, 2003, Income succeeded in the migration of its legacy insurance system to a digital web-based system. The herculean task required not only the upgrading of hardware and applications, it also required income to streamline its decade-old business processes and IT practice.
NTUC
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Refilling would again take about two days.
最多曾有45萬份的保單文件被存放在超過16,000紙箱中並放滿了三間大倉庫。不論何時要取出文件或要將舊文件放回原處都需要再花費兩天的時間。

→硬體設備問題
In 2002, despite periodic investments to upgrade the HP3000 mainframe that hosted the core insurance applications as well as the accounting and management information systems, it still frequently broke down.
在2002年,雖然Income會定期投資升級HP300的主機,這個主機是用來處理核心文件的保險應用程式、會計和管理資訊系統,但是這個主機卻經常當機。

According to James Kang, CIO at Income, “the system breakdowns were a real nightmare. Work would stop and the staff had to choose either data reconciliation, or backup. However the HP3000 backup system allowed restoration only up to the previous day’s backup data. If the daily backup was not completed at the end of the day, the affected day’s data would be lost, and costly and tedious reconciliation would be needed to bring the data up-to-date.”
NTUC Income的CIO資訊長說:
「系統當機就像一場噩夢。所有的工作都會停擺,工作人員不得不選擇手動的方式調整資料或備份檔案。但是HP3000的備份系統只能夠恢復到前一天的備份資料。如果每天的備份是沒有在當天完成,將會影響到一整天的資料遺失,需花費昂貴和繁瑣的代價才能將資料更新到最新。」

In one of the hardware crashes, reconciliation took several months to restore the data loss. In all, the HP 3000 system experienced a total of six days of complete downtime.
最嚴重的一次當機,花了幾個月的時間才恢復的丟失的資料,
因為HP 3000系統整整停機了六天。
→資訊軟體問題
That was not enough. The COBOL programs that were developed in the early 1980s and maintained by Income’s in-house IT team also broke multiple times, halted

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