June 13, 2016
Instructor Regina McDade
Health Care Communication Methods
Customer Service is also known as communication which is definitely needed when it concerns an elderly loved one. Having an elderly family member is a very delicate situation and it is tough to face the fact that your Grandparents, parents, aunts, uncles, and possibly siblings with illnesses such as Alzheimer’s and Dementia that would possibly need care in a nursing home.
As an Administrator of a Nursing Home you could be confronted with many diverse situations and because patients in a nursing home are occasionally incapable of understanding or communicating on their own, it is vital to have …show more content…
The nursing home hasn't been paid for services you received.
Nursing home closes
In this scenario it is important that you inform the residents that they are being displaced
and that they need to approve the release of their medical information. The best way to do this,
since it is concerning medical records, would be privately. HIPAA protects the privacy of
individually identifiable health information and if violated you could face jail time and hefty
fines so you should use the best communication method that fits the scenario. The best method of
communication I thought would be best for this scenario was traditional and electronic
communication because they both have some convenience to the residents. The right amount of
information and the right information is needed to explain to family members and patients what is happening to this facility. Finding the right laws and rights is what needs to happen to make
sure the company is not in violation of that patient. Finding the best way to communicate with
each patient and their family is most important when it comes to getting the message across
professionally without seeming to disregard their personal concerns.
There are advantages and disadvantages of using social media, traditional, and electronic
communication .Traditional, the oldest of the three some of the many