Hcs320 Essay

998 Words Jun 3rd, 2016 4 Pages
Healthcare Communication Method
Danielle Vaughn
June 13, 2016
Instructor Regina McDade

Health Care Communication Methods

Customer Service is also known as communication which is definitely needed when it concerns an elderly loved one. Having an elderly family member is a very delicate situation and it is tough to face the fact that your Grandparents, parents, aunts, uncles, and possibly siblings with illnesses such as Alzheimer’s and Dementia that would possibly need care in a nursing home.
As an Administrator of a Nursing Home you could be confronted with many diverse situations and because patients in a nursing home are occasionally incapable of understanding or communicating on their own, it is vital to have
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Your health has improved to the point that nursing home care is no longer necessary.
The nursing home hasn't been paid for services you received.
Nursing home closes
In this scenario it is important that you inform the residents that they are being displaced

and that they need to approve the release of their medical information. The best way to do this,

since it is concerning medical records, would be privately. HIPAA protects the privacy of

individually identifiable health information and if violated you could face jail time and hefty

fines so you should use the best communication method that fits the scenario. The best method of

communication I thought would be best for this scenario was traditional and electronic

communication because they both have some convenience to the residents. The right amount of

information and the right information is needed to explain to family members and patients what is happening to this facility. Finding the right laws and rights is what needs to happen to make

sure the company is not in violation of that patient. Finding the best way to communicate with

each patient and their family is most important when it comes to getting the message across

professionally without seeming to disregard their personal concerns.

There are advantages and disadvantages of using social media, traditional, and electronic

communication .Traditional, the oldest of the three some of the many

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