Conflict Management Essay

2123 Words Jun 17th, 2012 9 Pages
ORGANIZATIONAL CONFLICT MANAGEMENT
1. ABSTRACT
Organizational conflict is a state of discord caused by the actual or perceived opposition of needs, values and interests between people working together. Conflict takes many forms in organizations; there is the inevitable clash between formal authority and power and those individuals and groups affected. There are disputes over how revenues should be divided, how the work should be done and how long and hard people should work. There are jurisdictional disagreements among individuals, departments, and between unions and management. Various issues relating to organizational conflict, techniques, systems and practices for conflict resolution will also be discussed in this paper.
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6. ADVANTAGES OF ORGANIZATIONAL CONFLICT
The word "conflict" has negative connotations in common use, so we tend to think that conflict can only be a disadvantage in an organization. This is not necessarily true. 1. Conflict, where people disagree about the essence of the discussion or the directives of a figure in authority, can be constructive. 2. By hearing conflicting sides, people within the organization may think more carefully about the issues and make better decisions. 3. People in organizations who disagree about procedures to accomplish a goal may come up with new and better procedures. Or, after discussion, group members might feel that the goal itself might have to be modified. 4. On the other hand, conflicts can have detrimental effects in an organization. It may be harmful to individuals; weaken or destroy a group; increase tension between groups; or disrupt normal channels of cooperation. In extreme cases, conflict can lead to violence. Conflict can prevent members of an organization from focusing on tasks and goals.
7. DISADVANTAGES OF ORGANIZATIONAL CONFLICT
Although conflict within an organization can spur creative endeavours, it can also cause turmoil between employees and dismantle a cohesive business structure. Without the proper communication to resolve conflicts, employees and the organization itself are in danger of decreased

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