A Preliminary Assessment of the Impact of E-Commerce Technologies in Supply Chain Management

2256 Words Nov 4th, 2011 10 Pages
A PRELIMINARY ASSESSMENT OF THE IMPACT OF E-COMMERCE TECHNOLOGIES IN SUPPLY CHAIN MANAGEMENT

This empirical study assesses the organizational impact of using eCommerce technologies in supply chain management utilizing the following constructs: system quality, information quality, system usage, and user satisfaction. A sample data set was collected from maquiladoras in Juárez, Mexico to investigate relationships among these constructs. A SEM analysis was undertaken, using AMOS, on the dataset. The analysis provided statistically significant relationships among some constructs. Keywords: Supply Chain Management, eCommerce Technologies, e-Enabled Supply Chain Management INTRODUCTION The use of eCommerce technologies (the Internet/World
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DeLone and McLean [3] more recently proposed that the same six dimensions in their updated IS success model [2]—i.e., (1) system quality, (2) information quality, (3) service quality, (4) usage, (5) user satisfaction, and (6) net benefits—may be used for measuring eCommerce success. They proceeded to apply these eCommerce success measures to two case examples, Barnes & Noble and ‘ME Electronics’ (with the name of the latter company changed for confidentiality). While they argued that the two case examples provide logically compelling support for these eCommerce success measures, they did admit that there is a need to test these measures empirically. The present research is an attempt to empirically investigate the impact of eSCM on organizational performance and productivity. It examines the use of eCommerce technologies in SCM in terms of five of the six constructs in the updated D&M model: (1) eSCM system quality [SQ], (2) eSCM information quality [IQ], (3) eSCM system usage [SU], (4) eSCM system user satisfaction [US], and (5) organizational impact [OI], or net benefits. Our study did not address the new

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